SAP Knowledge Base Article - Public

2620822 - CTI Adapter not Supported on Mac


The Computer Telephone Integration (CTI) Adapter that allows the communication between Cloud for Customer and a soft phone is not supported on Mac.

Please see also help center article SAP Cloud for Customer System and Software Requirements.

See Also

More information on Computer Telephony Integration can be found in the Help Center articles:

Computer Telephony Integration

Processing Inbound Phone Calls

Enabling the Live Activity Pane

Creating a Security Certificate for HTTPS Enabled Computer Telephone Integration (CTI)


CTI on MAC , KBA , LOD-CRM-LA , Live Activity , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711