SAP Knowledge Base Article - Public

2620740 - CTI Adapter Crashing When Launching


When you double click on CTI Adapter desktop icon on your local computer, it crashes and stops working.

Reproducing the Issue

  1. Download and install CTI Adapter
  2. Double click the desktop icon
  3. It crashes


The application is already running in the notification windows bar, therefore, if you try to open a second instance of the program it will crash.


Check the windows toolbar, you should see a SAP icon.
This is the CTI Adapter already running. You can click the icon to Start / Stop the service.


CTI Adapter, CTI Crash , KBA , LOD-CRM-LA , Live Activity , Problem


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