SAP Knowledge Base Article - Public

2620730 - Images sent via Direct Message on Twitter


You received an Image on Twitter via Direct Message and the Ticket was correctly created on Cloud for Customer, however, when you try to open the link to check the Image a Twitter page is opened asking you to log in.

Reproducing the Issue

You received the Direct Message and Ticket XYZ (XYZ represents the Ticket ID) was created.

  1. Go to Customer Service Workcenter;
  2. Tickets View;
  3. Select Ticket XYZ and open;
  4. Find the Direct Message interaction and click on the link to open the Image;
  5. A Twitter web-page is shown asking you to log in in order to see the Image.


This is the system standard behavior.


Due to the Twitter security setings, Direct Messages Images can only be seen by the User who received it.

It means that you will have to log in in the Twitter Account that is connected to the system and is the User who received the message.



Twitter security, Twitter images , KBA , LOD-CRM-SC-SM , Social Media , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711