SAP Knowledge Base Article - Public

2618710 - The Job Layout Mapping with Job Type Isn't Working - CSB

Symptom

  • The job type field is mapped in "Set up Recruiting Marketing Job Field Mapping" and values are populated in the job requisition
  • Yet, when selecting job type as the criterion for CSB job layout mapping, no values appear in the custom layout for job type

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting
  • SAP SuccessFactors Recruiting Marketing
  • Career Site Builder 
  • CSB job layout mapping feature

Reproducing the Issue

  1. Define job type field in requisition template
  2. Map defined job type field in Admin center/Set up Recruiting Marketing Job Field Mapping
  3. In command Center, under Site Setup/Settings, select Job type in drop down menu in CSB Job Layout Mapping
  4. Populate value in requisition
  5. Post job externally
  6. The populated value appears under the Shifttype field as expected (see KBA on RCM/RMK field mapping in See Also Section)
  7. In the CSB configuration tool, under Layouts/Custom layout though, the values for job type do not appear in the Job Field Mapping drop down menu
  8. Instead, the message: "Not Provisioned" appears

Job Field Mapping Not Provisioned.JPG

Cause

The job type CSB layout token does not pick up the imported values

Resolution

Fixing the Token

  • Fixing the token behaviour requires a rework of the data model. This is not something that can be done through a correction but requires extensive development work which must be done through a product development activity
  • This work therefore falls under the enhancement request process. Please create an Enhancement Request so other customers can vote it up and the development work can be moved up in the roadmap

Workaround

To get around this issue, it is suggested to map an RMK custom field instead of the RMK job type field, using the corresponding custom token for the CSB job layout

See Also

  • KB article 2090228 How to Submit Enhancement Requests for SAP SuccessFactors Products
  • KB article 2557601 Recruiting Integration - RCM-RMK Fields for Job Data Mapping - Recruiting Marketing

Keywords

SF, success factors, RMK, RCM, CSB job type token, job field mapping, CSB layout token, missing values for job type layout token, missing custom layout values , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions