SAP Knowledge Base Article - Public

2618073 - Unable to Connect to SFTP Server

Symptom

  • Can't connect to SFTP server
  • Issues logging into SFTP
  • Automatic SFTP transfer not working
  • SFTP performance slow

Environment

SAP SuccessFactors HXM Suite

Cause

Potential causes:

  • The IP address you are connecting with has been banned or blocked
  • Result of invalid login attempts with the incorrect password
  • Seen by SuccessFactors servers as invalid commands and security issue

Resolution

Open a case with Customer Support providing the information below:

Keywords

autoban, ban list, block list, allow list, sftp failed, sftp performance issue, slowness , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , Problem

Product

SAP SuccessFactors HXM Suite all versions