SAP Knowledge Base Article - Public

2618073 - Unable to Connect to SFTP Server - HXM Suite


  • Can't connect to SFTP server
  • Issues logging into SFTP
  • Automatic SFTP transfer not working
  • SFTP performance slow
  • A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Onboarding 1.0


Potential causes:

  • The IP address you are connecting with has been banned or blocked
  • Result of invalid login attempts with the incorrect password
  • Seen by SuccessFactors servers as invalid commands and security issue


Open a case with Customer Support providing the information below:

Note: In case the external SFTP account, credentials are not SAP responsability, please contact your third party services provider.


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SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Onboarding all versions