SAP Knowledge Base Article - Public

2618073 - Unable to Connect to SFTP Server - HXM Suite

Symptom

  • Can't connect to SFTP server
  • Issues logging into SFTP
  • Automatic SFTP transfer not working
  • SFTP performance slow
  • A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Onboarding 1.0

Cause

Potential causes:

  • The IP address you are connecting with has been banned or blocked
  • Result of invalid login attempts with the incorrect password
  • Seen by SuccessFactors servers as invalid commands and security issue

Resolution

Open a case with Customer Support providing the information below:

Note: In case the external SFTP account, credentials are not SAP responsability, please contact your third party services provider.

Keywords

Autoban, Ban, List, Block, Allow, SFTP, Fail, Performance, Issue, Slowness, Connection, Attempt Party Respond, Period, Time, Established, Failed, Host , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Onboarding all versions