SAP Knowledge Base Article - Public

2617835 - Metrics are missing in BizX Workforce Analytics due to Tree Security


All metrics are missing in Workforce Analytics in BizX

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Successfactors Workforce Analytics

Reproducing the Issue

User granted Role permission to view Dimensions and Measures in Admin center is not able to see Metrics

  1. Go to "Home" drop down menu
  2. Select "Workforce Analytics"
  3. Metrics (empty)

missing metrix before.png


The switch Configure Structural Dimensions is not enabled

Note: This switch allow Role to configure structure dimensions for which tree security should be defined.

This option is only active if the Admin switched on "Measures and Dimensions Permissions" in "Manage Workforce Analytics".


  1. Go to Admin Center
  2. Manage Permission Role
  3. Select the Role Permission
  4. Permission
  5. Analytics Permission
  6. Enable "Configure Structural Dimensions"
  7. Go to "Edit Granting" > Look for "Specify the target tree security permissions applicable to each Structural Dimension, which the granted users have permission to access." 
  8. Select "All" and Check "Enable Drill to Detail" for all the available Structural Dimensions
  9. Done
  10. Save Changes
  11. Logout / login
  12. The Metrics will become available when accessing "Workforce Analytics"

See Screenshot below:

Enable the switch:"Configure Structural Dimensions"

Configurre structure dimensions after.png


After switching on:

Final result.png

See Also

2572671 - Measures not showing on Workforce Analytics

2356216 - How to populate the Measures and Dimensions of WFA in Successfactors RBP role


Workforce,Analytics, Metrics, missing, Measures, dimensions , KBA , LOD-SF-WFA-ADM , Admin Tools , LOD-SF-WFA , Workforce Analytics & Planning , Problem


SAP SuccessFactors Workforce Analytics all versions