SAP Knowledge Base Article - Preview

2616096 - Tickets Created From Unassociated Emails Display Random Contacts or Customers

Symptom

Possible Symptoms:

1 - When creating Tickets from Unassociated E-mails the system brings Up a Contact even though there is no Main Contact in the Account.

2-  When creating Tickets from Unassociated E-mails the system sets a random Customer to the Ticket. This Customer is also visible under the Interactions facet of the newly created Ticket.


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Environment

SAP Cloud for Customer

Keywords

Unassociated Emails; Tickets; Contacts; Converted , KBA , LOD-CRM-SRP , Service Request Processing , How To

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