SAP Knowledge Base Article - Public

2615993 - Delete Button Grayed in Reason For Rejection


You want to delete the below reason for rejections

1) Cancellation from inbound delivery
2) Customer cancellation by XI message
3) Cancellation by system (obsolete)

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Go to Implementation Projects View
  3. Navigate to Fine-Tune tab
  4. Select show all and find for Reasons for Rejection

Here in the available reasons for rejection , you are not able to delete reason codes 97,98,99 as the delete button is grayed


The mentioned reasons for rejection are used by the system in certain scenarios and therefore cannot be removed.


This is the current system design


delete reason codes , KBA , cancellation by system (obsolete) , customer cancellation by xi message , cancellation from inbound delivery , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions