SAP Knowledge Base Article - Preview

2615166 - New or Reply button in the Ticket interaction does not open External E-Mail Editor

Symptom

You have scoped the "Use External E-Mail Editor" feature in ticket interactions, however response opens in the Email feeder within the system instead of External e-mail client


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Interaction ticket email Client outlook Lotus notes , KBA , email , open in ticket , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , How To

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