You are not able to add/link Facebook Social Profile for an individual customer
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers Work Center.
- Go to the Individual Customers work center view.
- Select an individual customer 123(where 123 is Individual Customer ID).
- Under Social Information section in the Header, there is no option to edit the Facebook profile
Currently it is not possible to directly add or modify Social profile for Facebook, since it contains User ID (such as Facebook ID) which is derived from the social media sites.
- You can create and assign social media profiles to your individual customers using Data Workbench-> Migration Template "Social Media User Profile"
- Profile is also created automatically when extracting social media messages from Facebook, Twitter, Netbase. Once the social media user profile is created, an individual customer is also created using the data from the Social profile.
Therefore, you can use Data cleansing->Customer Merge feature to merge with existing Individual Customer
Social Media Customer Profile ; Individual Customer, facebook, twitter , KBA , LOD-CRM-SC-SM , Social Media , LOD-CRM-ACC , Account , How To