You want to add products to a document from a Product List, but the Product List is not available to be selected.
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: You have created and activated a Product List 123 (123 represents the Product List ID) in your system.
This can happen for different documents. In our example, we will use Sales Quotes.
Go to the Sales work center.
- Go to the Sales Quotes view.
- Open the relevant quote ABC (ABC represents the quote name).
- Go to the Products facet.
- Click Actions -> Add from Product List.
- Product List 123 is not available to be selected and when you search for it there is no result.
The Product list and or the products within that list do not match your Sales Quote. Here are some points to check for:
The Product list has to be active and valid.
- The Products added to the Product list (Proposed Products) have to be active and valid. This means the Valid To date needs to be in the future. If this field is not visible in the UI, it can be added via personalization or adaptation.
- The Products in the Product List cannot be in status Blocked; if one Product in the List is Blocked, the list won't be available to be added.
- The Product List has to be valid for the account in use. For example, the check Valid for All Accounts could be checked, meaning, the product list is available to any account where the rest of the variables match. If the check is not checked, see if your account is allowed for that product list.
- The Sales Data of the different objects need to match. If you add Sales Areas and Sales Territories, a product list will be determined only if the document has account, sales area, and territory assigned.-> Example: If Product List X (X represents the Product List name) is assigned with Sales Organization A and a Proposed Product is also assigned with same sales Org. for example A and now you are creating an Opportunity with an Account which belongs to same sales Org. for example A, then the Product will be available in Add From List.
This is expected system behaviour.
The Overview on Product Lists in SAP Hybris Cloud for Customer Administration Guide
2611529 - The Product List Tab is Not Available in The Individual Customer TI
2612172 - The Product List View is Not Available in The RUI
Product List, not found, cannot find, Sales Quote, Quote, Angebot, , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-PRO , Products , Problem