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2611917 - SAP users cannot log into BI in BI 4.2 SP5


  • The error below shows when using an SAP user to log into BI Launchpad:
    CSecSAPR3Binding::XRFCCnxBroker::BorrowConnection() failed. See following log entries for details. Failed while trying to log on to SAP system. The following RFC error was returned: [Group, Key, Message]:[1,"CHANGE_NOT_ALLOWED","ID:00 Type:E Number:290"]. The entitlement system has been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again.
  • It worked fine before updating to BI 4.2 SP5.
  • To note while this issue was introduced in SP5 it doesn't appear to affect all customers, and can occur for any upgrade from pre SP5 to post SP5 



  •  SAP BusinessObjects Business Intelligence(BI) Support Package(SP) 05


SAP BusinessObjects Business Intelligence platform 4.2


BOE, XI4, 4.1, 4.0, BW, CHANGE_NOT_ALLOWED, SNC, STS, SSO, manual, manually, fail, lock, update, upgrade , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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