When some users receive the Learning Plan Notification, there is no Course ID. This only happens when they use a customized notification using Launch Editor. Default notification works fine.
SAP Successfactors Learning Management System
Reproducing the Issue
1. Run the Learning Plan Notification APM
2. Users who have changes in their Learning Plan receive a notification
3. Some users receive a notification with a blank course ID hence they are not aware which course the notification is talking about
The customized notification template is missing syntax tags for Programs and Curricula.
The ApmStudentLearningPlanNotification template is used not only for changes in "Items", but also for "Programs" and "Curricula". If the change made on the user's Learning Plan is for a Program, the notification will be blank because only syntax tags for Items are present in the template.
Here's a sample customized template that only includes Item-related syntax tags:
Here is a sample customized template that uses Item, Program and Curricula syntax tags:
**Please note that these are sample customized templates only. Customization of your template is up to you IT / LMS Admin. Should you need assistance in creating a customized template, please reach out to our Professional Services Team: 2149831**
LMS, Learning, Learning Management System, ApmStudentLearningPlanNotification, Learning Plan, Notification, Blank, Template , KBA , LOD-SF-LMS-NOT , Notifications , Problem