SAP Knowledge Base Article - Preview

2610639 - Branding Template Not Generated When Replying To An E-mail

Symptom

You set up a branding template for your e-mail channels. When you choose to compose and send a new e-mail the recipient receives the e-mail and can see the branding template. However, when you click on Reply to an e-mail instead of composing a new e-mail, the branding template is not added to the bottom of your reply. Instead, it is added to the very end of the entire email thread that is received by the recipient.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Branding template; compose e-mail; reply; e-mail channel; Bottom ; Branding Reply e-mail; , KBA , reply , e-mail channel , branding template , compose e-mail , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem

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