SAP Knowledge Base Article - Public

2610465 - Missing Reports in Report Center After Instance Refresh Was Done

Symptom

Reports are missing on Report Center after an instance refresh was done.

NOTE:
These are only for BizX Reports (Ad Hoc, Dashboard, Classic Reports). ORD reports/queries are not included as they need to be manually transferred.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Post an instance refresh,  access Report Center in the destination instance

Resolution

  • Please note that post BizX Refresh, the re-indexing of the reporting artifacts is required which will be taken care in the BizX instance refresh itself. This point stands true only when the Source Instance is on Report Center.
  • Post refresh, if you are getting the blank Report Center, please confirm in your Refresh incident that Report Centr re-indexing is also comlpeted.

Even after the confirmation on the incident, you are not getting any report(Adhoc/Dashboards/Tiles) in Report Center, perform below steps:

1.) Go to Admin Center > Sync Report Center Search

2.) Fill up the Job Parameters similar to the screenshot below > click Start Sync

RC_Sync_screenshot.png

3.) Log out and login back again from BizX

If the reports are still missing after a sync was done, please open a ticket so that SAP Support can further check.

See Also

2315083 - Instance Refresh for Reporting and Analytics product (WFA / ORD / ODS ) - What is included or need to be requested? Q&A

Keywords

Instance Refresh, Missing reports, Ad Hoc, Dashboard, Report Center, sync , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HXM Suite all versions