SAP Knowledge Base Article - Preview

2610407 - Service Closed prompt is not played after upgrading to Feature Pack 12 - SAP Contact Center

Symptom

  • You are running Feature Pack 12 (FP12)
  • After upgrading to FP12, when a call is transferred to voicemail or to external number with the "Forwarding Number When Service Closed" option, the "Service Closed prompt" is not played before transferring the call


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, prompts, service, schedules, prompts, services closed, after hours , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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