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2610407 - Service Closed prompt is not played after upgrading to Feature Pack 12 - SAP Contact Center


  • You are running Feature Pack 12 (FP12)
  • After upgrading to FP12, when a call is transferred to voicemail or to external number with the "Forwarding Number When Service Closed" option, the "Service Closed prompt" is not played before transferring the call



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, prompts, service, schedules, prompts, services closed, after hours , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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