- You are running Feature Pack 12 (FP12)
- After upgrading to FP12, when a call is transferred to voicemail or to external number with the "Forwarding Number When Service Closed" option, the "Service Closed prompt" is not played before transferring the call
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, prompts, service, schedules, prompts, services closed, after hours , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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