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2610318 - Error: "Account information not recognized: Could not reach CMS 'Server_Name:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)" when logging into CMC

Symptom

  • Error when attempting to log into the Central Management Console or BI Launch Pad:
    • Account information not recognized: Could not reach CMS 'ServerName:6400'. The CMS on machine 'Server_Name' was stopped due to a critical error. (FWM 20031)
  • Corresponding messages are written to the (Windows) Application Event Log or (Linux / Unix) messages file, e.g. /var/log/messages:
    • CMS is unstable and will shut down immediately. Reason: Plugin Manager error: Unable to locate the requested plugin 18 on the server. (FWB 00006) (FWB 00087)
      The root server reported an error Initialization Failure. (Reason: Plugin Manager error: Unable to locate the requested plugin 18 on the server. (FWB 00006)Plugin Manager error: Unable to locate the requested plugin 18 on the server. (FWB 00006) Unknown plugin or invalid SI_OBTYPE


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • all supported operating systems (Windows / Linux / Unix)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bip bi 4.x 4.* 4.0 4.1 4.2 4.3 bi4.x bi4.x bi4.* bi4.0 bi4.1 bi4.2 bi4.3 rhel redhat red hat el suse enterprise sles sun sparc solaris powerpc ibm aix , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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