SAP Knowledge Base Article - Public

2609981 - 'Refer Friend to Job' gives an error that the person that are trying to refer already exists on the job

Symptom

'Refer Friend to Job' gives an error that the person that are trying to refer already exists on the job

Environment

Successfactors Recruiting Management (RCM)

Reproducing the Issue

1. Go to Internal Career site

2. Search for a job requisition > click 'Select action' > 'Refer Friend to Job'

3. Try to refer a user and you receive the following error: "The person you are trying to refer already exists on the job. Please refer this person to another job"

refer error.png

4. Do a candidate search or view the candidate summary of the requisition where you can verify that the candidate haven't submitted his' application

Resolution

Verified with the candidate that he already tried to apply on the requisition and didn't completed the application. Candidate can also check if he/she has a saved application (draft) on the Career site > Job Management > Saved Applications:

 refer error.png

Keywords

Employee referral, existing referral, Refer friend to job , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors HCM Core 1711