Service Level Agreement (SLA) information
- SLAs for SAP Cloud Services Customers
- SLA for SAP On-Premise Software Customers
- SLA for PartnerEdge Partner and Partner's Customer
- SLA for Partner - Other Partnerships
- SLA for SAP Professional Services
SAP Agreements Site http://go.sap.com/about/agreements.html
guaranteed uptime , up time , ORT , processing times , priorities , 24x7 support , IRT , downtime , contract type , service levels , , KBA , XX-SER-SAPSMP-ACC , Access , Problem
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