SAP Knowledge Base Article - Preview

2609554 - Error: An unexpected problem occurred while decoding JSF component {0} when accessing Folders in CMC -> Promotion Management

Symptom

  • One of the following errors occur when accessing specific Promotion Job Folders in Central Management Console (CMC) -> Promotion Management:
    • An unexpected problem occurred while decoding JSF component {0}
    • This page has expired. Enter your credentials and try again. (FWC00006)

  • It also occurs when accessing Promotion Status -> Success
  • End-To-End Trace of the issue reveals the following error: 
    class java.lang.NullPointerException: while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'cmsName'
    java.lang.NullPointerException: while trying to invoke the method java.lang.String.split(java.lang.String) of a null object loaded from local variable 'cmsName'
    at com.businessobjects.lcm.utilities.LCMUtilities.tokeniseCMSName(LCMUtilities.java:4017)
    at com.businessobjects.lcm.job.Job.getDisplayName(Job.java:817)
    at com.businessobjects.lcm.job.Job.getDestCMSDisplayName(Job.java:813)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Promotion Management
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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