SAP Knowledge Base Article - Public

2609187 - Error: "The data could not be loaded" while Searching Document in Document Center

Symptom

Customer is trying to search candidate's documents in Document Center and while searching they recieved Error "The data could not be loaded"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding
  2. Document Center
  3. Search Document
    Document Center Error.PNG

Cause

the above mentioned error in Document Center can be caused due to multiple reasons and one of the reason is throttling limit got exceeded.

Resolution

  1. For Partners: Raise Ticket with Operation Team to increase throttling limit.
  2. For Customers: Please raise incident with Support Team.
  3. For Support Engineer: Please refer internal memo section

Keywords

The data could not be loaded, Document Center, Onboarding, Error , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions