Error received when trying to initiate Onboarding. Below are the common error messages.
- An application error occurred. Please try again later, or notify support
- Fingerprint ID: cb863f63bf38ea2726a0ea11a1cc0ace45e1b553
- Invalid Onboarding 1.0 webservice details
- Authentication for KMS Web Service Failed. Error(s) : ErrorCode - 10; ErrorMessage- Unknown user name or password.
SAP SuccessFactors Onboarding 1.0
There are 2 known causes why recruiters or hiring managers are unable to initiate Onboarding.
- In the back-end of SAP SuccessFactors Onboarding 1.0, data service is not configured or lockout
- In the back-end of SAP SuccessFactors HCM, Onboarding 1.0 is not properly integrated, blank, or missing
For Live Customer(s)
For Implementation Partner(s) or Consultant(s)
- In the back-end of SAP SuccessFactors Onboarding 1.0, ensure that web data service is properly configured
- In the back-end of SAP SuccessFactors HCM, ensure that Onboarding 1.0 credential is properly set
SAP SuccessFactors Onboarding 1.0 Implementation Guide: Enable Onboarding and Additional Features in Backend
For SAP SuccessFactors Cloud Product Support
Please use the instruction manual on how to proceed, in the internal note
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