SAP Knowledge Base Article - Public

2608362 - Company Name not Displayed in Sales Quote Address Preview

Symptom

A Sales Quote ABC (ABC stands for a Sales Quote) was created from a Ticket XYZ (XYZ stands for a Ticket that has been created from an E-mail Activity).

In the Sales Quote preview, the contact name and the business address is displayed, but the company name is missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Open the Sales Quote ABC.
  4. Click Actions > Preview.

Result: The address is displayed correctly, with the contact name. But the company name is missing in the address field.

Cause

The contact had been entered manually in the E-mail Activity. In the first determination step, the involved parties are copied from the preceding document. Hence the address is being copied from the E-mail Activity and does not include the name or address of the Sales Quote Account.

Resolution

This determination step cannot be configured. This is the system behaviour.

Keywords

sales quote, address, contact address, business name, company name , KBA , business address , contact address , sales quote , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions