SAP Knowledge Base Article - Preview

2607729 - Tips on creating a SuccessFactors Support Incident - SAP ONE Support Launchpad

Symptom

  • How to submit a SuccessFactors ticket
  • Report an incident for SuccessFactors product
  • How to create a support incident in Launchpad for SuccessFactors
  • What details would be best to include in an SuccessFactors Ticket?

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Environment

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central Payroll, third-party data integration tool all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Employee Central integration to SAP Business Suite all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors HXM Suite, integration for SAP ERP all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions

Keywords

SF, message, smp, creation, HybridChecksSet, cloud, CloudFlag, missing cloud authorization, missing basic cloud authorization, authorization needed for successfactors, basic cloud authorization, cloudauth, displayclouddata, ODCPITSF , support case , cases , messages , ticket , tickets , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , LOD-SF-EC , Employee Central , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EP , Employee Profile , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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