SAP Knowledge Base Article - Preview

2607673 - How to add, edit, delete, or move cloud tenants - SAP ONE Support Launchpad


  • Who to contact at SAP for cloud tenant changes?
  • Who is responsible for changing cloud systems visible in the System Data application?
  • How to add cloud tenants so they are visible in Launchpad
  • How to create tenants so they are available for support incidents
  • Cannot see instances in Lauchpad applications
  • Cannot see tenant when creating a support incident
  • Remove tenant that is no longer needed
  • Remove an instance 
  • Cloud systems displayed in Launchpad need to be updated 
  • Cloud tenants are missing
  • How do I change a cloud tenant?
  • How to reassign a cloud tenant to a different customer number
  • How to reassign a cloud tenant to a different installation number
  • Unable to create cloud tenants in Launchpad
  • Need new cloud tenants created 
  • How to request new cloud tenants under our cloud installation
  • Launchpad System Data isn't allowing me to create or edit cloud systems 
  • Launchpad License Key application is not allowing me to add or delete cloud systems



  • SAP ONE Support Launchpad
  • APPLIES TO: All Cloud Solutions
  • DOES NOT APPLY TO: On-Premise Solutions


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