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2607298 - How to resolve the problem de.hybris.platform.processengine.definition.NoSuchProcessDefinitionException in cluster environment

Symptom

“NoSuchProcessDefinitionException” error:

INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | ERROR [TaskExecutor-master-398-ProcessTask [8800287720374]] [DefaultTaskService] Failed to execute task 8800287720374(hjmpTS:0).
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | de.hybris.platform.servicelayer.exceptions.SystemException: de.hybris.platform.processengine.definition.NoSuchProcessDefinitionException: No process definition known by name 'order-process(VERSION:cd3e64d96cc54ef277a010330ebb8b6b8fcee6522f1fd1eaba7136b46aa1c081)'.
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at de.hybris.platform.processengine.task.impl.ProcessengineTaskExecutionStrategy.run(ProcessengineTaskExecutionStrategy.java:38) ~[processingserver.jar:?]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at de.hybris.platform.task.impl.DefaultTaskService.processTask(DefaultTaskService.java:1588) [processingserver.jar:?]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at de.hybris.platform.task.impl.DefaultTaskService.process(DefaultTaskService.java:1492) [processingserver.jar:?]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at de.hybris.platform.task.impl.DefaultTaskService.processInTenant(DefaultTaskService.java:1461) [processingserver.jar:?]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at de.hybris.platform.task.impl.DefaultTaskService$5.run(DefaultTaskService.java:1340) [processingserver.jar:?]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_144]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_144]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | at java.lang.Thread.run(Unknown Source) [?:1.8.0_144]
INFO | jvm 1 | main | 2017/11/02 09:07:19.663 | Caused by: de.hybris.platform.processengine.definition


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Environment

Hybris version 5.7, 6.X

Cluster environment

Product

SAP Hybris Commerce 6.4 ; SAP Hybris Commerce, data hub all versions

Keywords

Business Process Definition, Groovy, Cluster, , KBA , CEC-COM-BSC-COR , Core component , Problem

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