You have configured Support Team determination using a BRFPLUS rule, the simulation of the rule runs correctly but when you save an Incident that uses the determination procedure, it produces the following BSP dump:
SAP Note - The following error text was processed in the system:
ID AB1C2D3EFG456HI789JK12L345M6N789 is initial, unknown, or it does not have the correct object type
Exception Class: CX_FDT_INPUT
ABAP Class: CL_FDT_FACTORY
BSP Application: 60
Long Text: ID AB1C2D3EFG456HI789JK12L345M6N789 is initial, unknown, or it does not have the correct object type...
Note: "AB1C2D3EFG456HI789JK12L345M6N789" is a sample object ID (only for illustrative purposes)
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
SOLMAN, Support Team dump , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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