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2606385 - kernel ueshutdown: exiting reported in ASE error log - SAP ASE

Symptom

  • Server went down with the following message

00:00000:00000:2018/02/18 22:18:38.90 kernel ueshutdown: exiting
00:00000:00000:2018/02/18 22:18:38.90 kernel Abnormal exit detected - ASE process level execution bindings will be cleared on startup.

  • There are no other errors in the ASE error log
  • There are corresponding error in the OS log at the time of the shutdown message (/var/adm messages)

Feb 18 22:14:49 <server> Had[19597]: [ID <id>1 daemon.notice] VCS ERROR V-16-2-13027 (<server>) Resource(<resource>) - monitor procedure did not complete within the expected time.
Feb 18 22:15:50 <server> AgentFramework[<id>]: [ID<id> 702911 daemon.notice] VCS ERROR V-16-2-13027 Thread(23) Resource(<resource>) - monitor procedure did not complete within the expected time.
Feb 18 22:15:50 <server> Had[19597]: [ID <id>1 daemon.notice] VCS ERROR V-16-2-13027 (<server>) Resource(<resource>) - monitor procedure did not complete within the expected time.
(...)
Feb 18 22:18:41 gdcps1028 java[2152]: [ID <id> user.error] |00|SSCLOG20|1A|-5|2A|A|2B|ALL|3A||3B|RefUpdC|4A|Error in retrieving data from <host>. Error in connecting to <host>. Please check your URL and password.
IOException\c java.net.ConnectException\c Connection refused|4B||4C|none|4D|none|5A|<path>|5B||6A|UXREF999|7A|<data>|7B|none|8A||8B|Error in retrieving data from <host>. Error in connecting to <host>. Please check your URL and password. JZ006\c Caught IOException\c java.net.ConnectException\c Connection refused|FF|SSC|
Feb 18 22:18:58 <host> scsi: [ID <id> kern.warning] WARNING: /ssm@0,0/pci@<ip_address>/fibre-channel@2/fp@0,0/ssd@<ip_address> (ssd55):
Feb 18 22:18:58 <host> Corrupt label; wrong magic number
Feb 18 22:18:59 <host> AgentFramework[19632]: [ID 702911 daemon.notice] VCS ERROR <thread> Thread(9) Resource(resource) - clean completed successfully.
Feb 18 22:19:06 <host> <host>[<id>]: [ID <id> local0.error] VCS log - database <database> is not open/accessible!


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.0.3
  • Solaris on x86_64 64bit

Product

SAP Adaptive Server Enterprise 12.5

Keywords

os errors, disk, error connecting , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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