SAP Knowledge Base Article - Public

2603653 - How do I change the System Owner (system administrator / admin) in SAP Analytics Cloud (SAC) or SAP Data Warehouse Cloud (DWC)?

Symptom

  • How do I change the system owner (system administrator / admin) in SAP Analytics Cloud (SAC)?
  • How do I change the system owner (system administrator / admin) in SAP Data Warehouse Cloud (DWC)?
  • The assigned system owner (system administrator / admin) for SAP Analytics Cloud / SAP Data Warehouse Cloud has left the organization and they need to reassign it to someone else. How would they go about that?
  • SAP Analytics Cloud / SAP Data Warehouse Cloud license purchased, but can't login to the system.

Environment

SAP Analytics Cloud (Enterprise)

SAP Data Warehouse Cloud

Resolution

  • Preferred solution is to follow Transferring the System Owner Role
  • Please note - It is not possible to transfer the System Owner role to a user who has not logged on for the first time yet.
  • If the System Owner cannot access a new SAP Analytics Cloud system you can contact your Account Manager and request to change the Contact IT person in your contract.
  • You can't request the change via Product Support incident as Product Support cannot authenticate that you are authorized to request that change.

See Also

Keywords

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Product

SAP Analytics Cloud 1.0