SAP Knowledge Base Article - Public

2602385 - Intelligent Services Center - Error: Alert! The application cache is not refreshed properly.


Intelligent Services Center - Error: Alert! The application cache is not refreshed properly. Please go here to refresh the metadata cache and come back to the application. If the problem persists, please contact Customer Support.


Successfactors HCM Suite

Reproducing the Issue

  1. Login to Successfactor Application > Admin center > Intelligent Services Center.
  2. Click on the number of Events raised.
  3. Error message displays as per the below screenshot.
    ISC 1.PNG


There are several cuases for this error messages and few have been listed below:-

CAUSE #1: Intelligent Services Center is enabled via Upgrade Center but "Enable Intelligent Services" feature is disabled in the provisioning.

CAUSE #2: MDF cache might be outdated.


Note: Solution for this error requires access to provisioning. Please reach out to PS or support team to implement the solution.

  1. Disable the option "Enable Intelligent Services" in provisioning and enable it back.
  2. Clearthe MDF cache from Provisioning.
    ( Provisioning > Clear MDF cache) 
  3. Run MDF refresh from Odata API Metadata Refresh and Export.
    ( Login to instance > Admin center > Search for OData API Metadata Refresh And Export > Click on refresh)
  4. Log out and log in again.

If the solution above does not resolve the issue please run the following job once:

  1. Login into provisioning  > Manage Scheduled Jobs page
  2. Click on "Create New Job" button.
  3. Select MDF Object Definition To DB SYNC from drop down.
  4. Set a valid user name as the job owner (should have full admin rights) and provide Job Name.
  5. Click on create job button.
  6. Click on run it now button on action tab.


ISC, Intelligent Service Centre Error, Alert , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM Suite 1711