SAP Knowledge Base Article - Public

2601474 - Users do not Have Access to Report - Canvas / Online Report Designer - RBP Sync issue

Symptom

Users do not have access to the Canvas Report even though the permissions are set for to be controlled by RBP on the Manage Workforce Analytics.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access the reporting tab. 
  2. On Report Center select new and the section below where the Report - Canvas in red is not available.
    canvas.png

Cause

This is happening because the option to use the RBP permissions over the Analytics role is enabled, but is not refreshed.

Resolution

  1. Go to "Manage Workforce Analytics" under Admin Center > Reporting and Analytics
  2. Disable "Functional and Option Permissions" and select save
  3. Enable the option again and save
  4. Log out of the instance 
  5. Clear the cache and Log in again

The behavior should be as expected now.

See Also

Other possible causes and fixes:
2796673 - Report Canvas is unavailable in Report Center

Keywords

Canvas, report, not, visible, appearing, missing, ORD, not, working, see - Report Canvas is unavailable in Report Center, Legacy Report Distributor Tool not appearing , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HXM Suite all versions