You get an error that the allowance for attachments is limited to 100Mb: "File Size Exceeds Maximum Allowed Size 100Mb".
SAP Hybris Cloud for Customer
SAP Business ByDesign
Reproducing the Issue
Steps in C4C:
Open a new Incident.
- Click Attach file and attach a file bigger than 100MB and you will see a message "File Size Exceeds Maximum Allowed Size 100Mb".
Steps in Business ByDesign:
- Open an Incident.
- Navigate to the attachment Tab.
- Add a file bigger than 100 MB and you will get an error "File size XXXX exceeds maximum allowed size 100Mb".
The File size for attachments is limited to 100Mb.
In the Incident description please request from support to provide you with an upload Link for SAP Mobile Documents. There, an upload up to 5GB is possible.
SUPPORT PLEASE CHECK INTERNAL MEMO
Attachments, Incidents and attachments , KBA , incidents and attachments , files size , attachments , 5mb , AP-RC-OUT , Output Management , How To