SAP Knowledge Base Article - Public

2601436 - Requirements for SMS Web Services Problems


You are having some problems with an SMS Web Service. Please check these steps before contacting SAP Support.


SAP Cloud for Customer.


  1. Prepare a Web service that satisfies the prerequisites for SMS Mashup.
  2. Test the web service independently (without using C4C Mashup). You can use a tool like Postman.
    1. Download the Postman app in your Chrome Browser.
    2. Login to the Postman (You can register or use your google ID to map).
    3. Select POST action.
    4. Enter the URL of your service provider.
    5. Select your Authorization type.
    6. Test your script/web service.
    7. If it is successful here and the SMS are still not getting sent from C4C, SAP Support can check this further.
    8. If no successful here, then the problem could be in your web service / service provider.

  3. Once the web service is verified, configure a SMS Mashup Web service:
    1. Go to the Administration work center.
    2. Go to the Business flexibility view.
    3. Select Mashup Web services.
    4. Click New > REST Service.
    5. Provide an appropriate name for your service.
    6. Provide the authentication supported by your web service and the corresponding details.
    7. Service Protocol should be XML.
    8. HTTP Method should be POST.
    9. Content Type should be XML Body.
    10. Provide the web service URL.
    11. Provide the XML Body.
    12. Save and note the Service ID. This should be used while configuring the SMS Channel.


See Also


SMS, Web service, mashup, REST, XML body, service provider , KBA , LOD-CRM-SC-MES , Messaging / SMS , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions