SAP Knowledge Base Article - Public

2601321 - Internal System Error Encountered While Importing Record for Personal Information

Symptom

Internal system error message given when trying to import a personal information record.

**All the images from this document are from our internal test instances, any resemblance with real environments are mere coincidence**

Environment

Employee Central- Import Employee Data

Reproducing the Issue

1. Navigate to Import Employee Data.

2. Select Import Data

3. Select Personal Information

4. Select validate import file data

5. Internal System error is provided.

 

internal system error.png

Cause

This Error is caused by a configuration issue.

The data type of the nationality field is configured as PICKLIST.

data type country.png

Resolution

1.To correct this navigate to manage business configuration>personalInfo

2. select details on the nationality field and change the data type to string> save.

3. Once this is changed, the Internal system error will not occur when conducting the personal information import.

Please note after you change this to string the system will change the data type to COUNTRY.

datatype nationality.png

 

The reason for this is that the Nationality field uses the MDF country object and not the ISO picklist.

Once this is changed, the Internal system error will not occur when conducting the personal information import.

Keywords

KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors HCM Core 1711