SAP Knowledge Base Article - Public

2600807 - Unable to Edit the AICC Wrapper text

Symptom

When updating the AICC Wrapper text, the changes that are done are not saved.

Environment

SAP Successfactors Learning

Reproducing the Issue

  1. Go to System Admin >> Configuration >> Global Variables
  2. Under AICC Wrapper Settings, try to change the "Confirmation Text"
  3. Click "Apply Changes", notice that the "Confirmation Text" reverts back to the previous value

Cause

There was an existing defect on b1708 wherein any changes to the AICC Wrapper were not reflecting.

Resolution

A code fix through LRN-24786 was released on b1711 version. The code fix only fixes the issue for any customer that has never modified their AICC wrapper text prior to b1711. The fix was not done retroactively because the script reverts the text to the default value.

If updating the AICC wrapper text is not possible, please contact SAP Support to run a script to delete the current text in the label to allow for future updates to the labels.

Keywords

LRN-24786,AICC, Wrapper, Cannot change, edit, text, revert, sf, lms, success, confirm disagree, labels, label, wording , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions