SAP Knowledge Base Article - Public

2600502 - Search does not return an expected job on the RMK career site - Recruiting Marketing

Symptom

Running a search by keyword does not return a particular job even though the job contains the keyword used in the search.

Environment

SAP SuccessFactors Recruiting Marketing (RMK) - All versions

Reproducing the Issue

  1. Post a job in RMK
  2. Run a search using the keyword search feature including keywords found in the title or description of the job
  3. The search results does not return the expected job 

Cause

The "Limit Search by locale" feature is enabled in the Career Site Builder configuration under Appearance > Global > Search and the job locale does not match the selected site language.
For example : A job is posted with a posting language of French and the selected site language is English, the job posted with locale fr_FR will not be shown in the search results.

Note using the "Limit Search by locale" feature only makes sense if jobs are posted in all the locales enabled on the site.

Also note that the posting locale not matching the actual language in the description will result in a confusing experience for the candidates as they will see mixed languages.

Resolution

  1. Disable "Limit Search by locale" in Career Site Builder > Appearance > Global > Search so that all jobs are shown whatever the selected language. (check KBA in see also section for steps)

    Or

  2. Toggle the language of the site to search for jobs according to their posting language but ensure that all jobs have an equivalent in each locale.

See Also

2673907 - Duplicate Jobs can be seen on the RMK site

Keywords

languages, results, missing, job not found, locale, Limit search by locale , KBA , LOD-SF-RMK-COR , RMK Core Platform , Problem

Product

SAP SuccessFactors Recruiting all versions