SAP Knowledge Base Article - Preview

2598345 - Agents cannot connect to the Introscope EM with SAPRouter connection when Introscope MoM scenario is used.


The Introscope Enterprise Manager is installed in a MoM (Manager of Managers) scenario and the SAPRouter connection is being used to connect the agents to the Introscope MoM scenario.

The agent connection fails, the logs shows error:

Failed to connect to the Introscope Enterprise Manager at <collector_host_and_port>,



  • SAP Solution Manager 7.10 or 7.20
  • Introscope Enterprise Manager


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


KBA , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

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