SAP Knowledge Base Article - Public

2598306 - Application error on accessing Team Summary tile

Symptom

  •  Team Summary tile gives application error on accessing it
  •  Application error on clicking Team Summary tile due to Team View

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Succession

Reproducing the Issue

  1.  Proxy as the manager and go to Home page
  2. Click on Team Summary tile, you would get application error, as below:

applicationError_TS.png

Cause

  • There could be many reasons for the application error on accessing Team Summary tile, one of the common reasons for getting the application error is that the proxied user wouldn't have permissions to acccess Organization Chart. The user accessing Team Summary tile must have permission to access Company Organization Chart.
  • Missing permission for this tile

Resolution

You need to check if the required user has access to Succession Org Chart, please perform below steps for checking the permission:

  1. Go to the required role of the user via Manage Permission Roles
  2. Under General User Permission check if 'Organization Chart Navigation Permission' and 'Company Info Access' permission is given. If not then you need to give these permission to access Team Summary tile successfully.
  3. Aside from above, you need to provide permission to "Succession Org Chart Permission" as well. Under Succession Planners > click on "Succession Org Chart Permission"

OrgChart-permission.png

succession org chart.PNG

See Also

Keywords

 Team Summary tile, permission, succession org chart, role,  error on clicking Team Summary tile,  Team summary tile error , KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite 2105 ; SUCCESSFACTORS BIZX SUITE 2111