SAP Knowledge Base Article - Preview

2598170 - What is the Display Cloud Data authorization? - SAP ONE Support Launchpad

Symptom

  • Systems are missing
  • Tenants are missing
  • Can't view incidents
  • Instances are missing
  • Can't create new incidents
  • Products are missing from list
  • Installations are missing from list
  • Having issues accessing cloud applications in portal
  • Cannot view all products or installations available under account
  • Installation missing when creating an incident
  • Product not available when creating an incident
  • Missing product listing for cloud installation
  • Installation not available in the drop-down list
  • Issues creating incidents for certain products
  • Unable to create incidents for certain cloud products
  • Cloud product or tenant missing when creating an incident
  • S-User does not have access to certain cloud products or installations in the ONE Support Launchpad
  • S-User cannot request Support Report Document (ESR) for Cloud - see KBA 2210200
  • Cannot access Cloud Availability Center application - see KBA 2577749
  • SuccessFactors S-User ID cannot use the ONE Launchpad for incident processing - see KBA 2213305


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Environment

Keywords

missing PROD listing for SAP SuccessFactors HCM Core 1711 LBI , SFSF , FGLASS , ces , cloud enterprise support , hybris , , KBA , XX-SER-SAPSMP-USR , User Administration , Problem

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