SAP Knowledge Base Article - Preview

2597385 - How to restrict the transaction types in DNO_CUST04

Symptom

  • How to restrict transaction types when creating new Incidents using CRM Web UI?
  • The desired transaction type(s) is not shown in the transaction type selection pop-up when creating a new transaction from the CRM Web UI. Same issue even when creating a Follow-up document.
  • Why does search of incidents not return any results
  • How to restrict the transaction types in "My messages - Assigned to me"?
    You found there are several transaction types dispalyed for one Message type(such as incidents or change documents)  in CRM UI --> My messages - Assigned to me.
    And you just want to display one or part of the transaction types.

  • How to restrict the status in pull down list when searching in CRM UI?
    When you want to search ITSM documents via status in CRM UI,you may found there are same status for different transaction types.
    Otherway around: Transaction type is not showing in the Search.
  • You are following note "1758090 - Archiving Solution Manager Incidents" to archive incidents,but in write phase, there is below error in the job log:
    CRM Order xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(GUID) has an order type not customized as incident

    And there is a ST22 dump like below?
    Category ABAP Programming Error
    Runtime Errors OBJECTS_OBJREF_NOT_ASSIGNED
    Except. CX_SY_REF_IS_INITIAL
    ABAP Program CL_AI_CRM_IM_ARCH=============CP
    Application Component SV-SMG-SUP

  • Transaction type is maintained in DNO_CUST04 but still when trying to create a new incident, it is not showing up the required transaction type.


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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

webui, CRM_UI, SV-SMG-SUP, SM_CRM, SMIN, ZMIN, IT Service Management, ITSM, PROCESS_TYPE_ADD, PROCESS_TYPE, SM_WORKCENTER, work center, NOTIF_CREATE, workcenter, SM_WORKCENTER, SOLMAN_WORKCENTER, CRM Component,  Business, CRM_ORD_OP, 01, 02, 03, message, ticket, PROCESS TYPE, add, SMIN, ZMIN, YMIN, SLFN, ZLFN, IC webclient, No transaction type available, My messages , Assigned to me ,widget , restrict status, search criteria, channel,  archive,CRM Order has an order type not customized as incident, CRMD_ORDERADM_H , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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