SAP Knowledge Base Article - Preview

2597187 - CRM: Disable transfer calls to a not serviced queue


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

Calls are transferred from CRM to any queue where there are no agents serving on them



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


transfer queue closed service allocation forwarding route disable , KBA , CRM-CCI , Contact Center Infrastructure , How To

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