SAP Knowledge Base Article - Public

2596107 - Cannot Create Instructor with Same ID Even if Instructor was Deleted

Symptom

When trying to create a new instructor the Admin receives the below error:

Validation Error

You must correct the following error(s) before proceeding:

The instructor ID you have entered was previously used. Please enter a new unique ID.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning > Instructor
  2. Choose Add New
  3. Fill in the mandatory information like Instructor ID
  4. Click Add
  5. The error will be presented

Cause

There was already an Instructor created with this ID, however it was deleted.

Resolution

  • There is no way to create a new Instructor with the same ID as a previous one. Kindly create an Instructor with a new Instructor ID.
  • To possibly avoid this issue in the future:
  1. Go through all Admin Roles and identify which Admins should be able to delete Instructors
  2. Navigate to System Admin > Security > Role Management & edit the roles identified in Step 1
  3. Remove the Delete Instructor workflow
  4. Save changes

See Also

  • KB article 2284081 - LMS: Admin unable to create new Instructor
  • KB article 2412765 - Add instructor fails

Keywords

sf, success factors, LMS, Instructor ID previously used, removed, unique, can't add new , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions