SAP Knowledge Base Article - Public

2595809 - Restore Deleted File from SuccessFactors SFTP Server


You are requesting to recover a deleted file from the SFSF SFTP Server


SAP SuccessFactors HXM Suite


If the file was kept in standard folders (incoming, outgoing, FEED) then there are chances we can recover it. There is no recovery process for custom SFTP directories and the data retention is only maintained for 14 days.

If the above conditions are fulfilled, you need to create a ticket to SFSF Support Team requesting to recover the file detailing the following information:

  1. File name
  2. FTP server
  3. Folder
  4. Date when the file was deleted

For SAP Support: please check internal memo with internal ticket example.

See Also

2387181 - Is it possible to extend the SFTP data storage beyond 14 days


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SAP SuccessFactors HXM Suite all versions