You are requesting to recover a deleted file from the SFSF SFTP Server
SAP SuccessFactors HXM Suite
If the file was kept in standard folders (incoming, outgoing, FEED) then there are chances we can recover it. There is no recovery process for custom SFTP directories and the data retention is only maintained for 14 days.
If the above conditions are fulfilled, you need to create a ticket to SFSF Support Team requesting to recover the file detailing the following information:
- File name
- FTP server
- Date when the file was deleted
For SAP Support: please check internal memo with internal ticket example.
2387181 - Is it possible to extend the SFTP data storage beyond 14 days
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