SAP Knowledge Base Article - Preview

2595691 - Gmail Server-Side Integration: Gmail Option is Grayed Out in Application

Symptom

You noticed that Gmail option is grayed out in E-Mail Integration work center, under User Settings and the end users are not being able to add Gmail as Mail server to enable Synchronization, as shown below:

Gmail.jpg


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Environment

SAP Hybris Cloud for Customer 1711 and higher.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Invisible Solution, Gmail Server-Side Integration, Gmail, Grayed Out, Incorrect Account Logon , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , LOD-CRM-GW-GM , Gmail , Problem

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