SAP Knowledge Base Article - Public

2595217 - Format of 'Refer a Friend' Recruiting Email Trigger

Symptom

Layout of 'Refer a Friend' email template different to other email templates sent from SuccessFactors

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Careers
  2. Select Job requisition
  3. Select 'Refer Friend to Job'
  4. Enter Details 
  5. Select 'Send'

Cause

It is a system generated email. Other examples include Job Alert Notifications, 'Email Job to Friend' etc.

Resolution

It is an expected behavior that the notification contains the company logo hard coded in the top left hand corner, SAP SuccessFActors logo hardcoded in the bottom right hand side and an internal border around the notification body

Refer a friend.png

Keywords

Recruiting Email Triggers, Employee Referral Program Candidate added to General pool notification, Employee Referral Program Candidate referred to a job requisition (new candidate), (existing candidate), Email Templates, Logo, Sap SuccessFactors logo , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions