System doesn't copy the long text when you create a follow-up document even if customizing is correctly updated. For example, in SolMan you defined the option "Text ID mapping" :
SPRO -> IT Service Management -> Follow-up Document Creation -> Specify Mapping Rules for Copy Control.
SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP Fiori for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA
SAP Solution Manager
KBA , CRM-BTX , Business Transactions , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CRM-BF-TM , Text Management , How To
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