SAP Knowledge Base Article - Public

2594681 - Exception :Missing Receipt or Return Document

Symptom

Intercompany invoices may have this exception though there is a Goods and service receipt or Inbound delivery existing.

"The goods receipt/return has not been posted yet

The receipt document is missing or invalid"

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to Supplier Invoice work center
2. Go to Invoices and Credit Memos view
3. Search for Respective Supplier Invoice
4. Go to Exceptions tab

You will see the Exception

5.Go to Items tab
6.Navigate to cost distribution Tab

Where you will see two entries, one with reference item but no quantity and other no reference item but has quantity.

Cause

In any Inter company scenario(where Purchase order has created a sales order automatically),  we expect that delivery received from sales order has to be the reference for the inbound delivery created. Thuss we expect " Delivery notification ID" field in inbound deleivery same as outbound delivery ID that was created for the Sales order.

This is applicable for any scenario where Intercompany scenario is part of it. for example

Sales order-> Purchase order->sales order

 or

 Purchase order->Sales order->Purchase order

or

Sales order-> Purchase order->sales order->Purchase order

or

 Purchase order->Sales order->Purchase order->sales order

Resolution

For the exising effected Supplier invoices:

Go to items tab

Go to cost and distribution tab

Ensure quantity exists against the Inbound delivery ID under reference Item column

 or

Click on Add open items button and then click on check button then ensure quantity exists against the Inbound delivery ID under reference Item column.

Ensure you remove the empty rows if any that has no quanity or reference item as missing.

To avoid this issue in future:

while creating manual Inbound delivery or Third party inbound delivery for the PO, ensure to enter value in " Delivery notification ID" field same as outbound delivery ID that was created for the Sales order. .

Keywords

Intercompany invoices with exception, Cost distribution has an entry with quantity zero , KBA , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions