SAP Knowledge Base Article - Public

2594403 - Approval Status in Cancellation Invoice is Not Started, Even Though it is Released


The cancellation invoice is created and released successfully, however the approval status is still Not Started. You expect that the approval status on a released invoice should be Approval Not Necessary or Approved.


SAP Business ByDesign 1711

SAP Business ByDesign 1802

Reproducing the Issue


You have enabled the approval process for manual invoice in Business Configuration.

  1. Go to Customer Invoicing work center.
  2. Go to Invoice Documents view.
  3. Find the cancellation invoice ABC. (ABC represents the ID of the invoice).
  4. You notice that the invoice is Released already, but the Approval Status is still Not Started.


For cancellation invoices approval process is not triggered, so the approval status for cancellation invoices would be Not started.


This is the current system behavior as designed.


Aprpoval Status; Cancellation Invoice , KBA , SRD-CRM-INV , Customer Invoicing , Problem


SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805