SAP Knowledge Base Article - Public

2594373 - The file x.jpg is not in the supported list - Employee Profile


  • The file x.jpg is not in the supported list
  • Cannot attach ".jpg" file even with attachment field configured to accept "jpg" file format (file-formats="jpg")


SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to: Employee Profile
  2. Edit some portlet with attachment field
  3. Add a jpg file


  1. Go to: Manage Business Configuration
  2. Click: Employee Profile
  3. Click: Background Elements
  4. Click in the target Background Element
  5. Click: Details of attachment field
  6. File Formats add: jpeg
  7. Save

In case you do not have "Manage Business Configuration" option, please contact the SuccessFactors Support requesting to add the file format "jpeg".


  • jpg is not in the supported list
  • jpg
  • jpeg
  • file format
  • file-formats
, KBA , LOD-SF-EP , Employee Profile , Problem


SAP SuccessFactors HXM Core all versions