An SSO user unable to login to the system from particular region.
Successfactors HCM Suite
Reproducing the Issue
- An SSO user login to the successfactors.
- User unable to access the system.
Since the user IP range does not fall under the IP restriction set for that particular region.
- Navigate to Provisioning --> Single Sign-On (SSO) Settings --> Click on SSO Log Viewer.
If you find below error in the SAML log which means that the respective IP address is not fall into the range that you reseticted in the instance.
When this kind of error occurs, please follow the below steps:-
Go to provisioning --> company settings --> Search for Restrict access to IP range: Add the IP address range in the highlighted box shown in the below screenshot.
Please refer to the KBA: 2089414 - System: How to restrict access to SuccessFactors by IP address - IP Restriction Management
SSO IP restriction , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , How To